Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs - FasterCapital (2024)

Table of Content

1. Understanding the Importance of Laser Hair Removal Service Standards

2. Ensuring Client Safety in Laser Hair Removal Procedures

3. The Key to Delivering High-Quality Laser Hair Removal Services

4. Investing in State-of-the-Art Tools for Effective Results

5. Maintaining Clean and Sterile Environments for Client Comfort

6. Personalizing Laser Hair Removal Treatment Plans

7. Educating Clients on Proper Aftercare for Optimal Results

8. Building Trust and Loyalty through Exceptional Service Experiences

1. Understanding the Importance of Laser Hair Removal Service Standards

1. The Evolution of laser Hair removal: A Brief Overview

- Context Matters: Laser hair removal has come a long way since its inception. Initially, it was considered a luxury reserved for the elite. However, over time, it has become more accessible and widely sought after by people from all walks of life.

- Changing Perceptions: The perception of laser hair removal has shifted from being merely cosmetic to being an essential part of self-care and grooming. Entrepreneurs need to recognize this shift and adapt their service standards accordingly.

- Market Demand: The demand for laser hair removal services has surged due to societal norms, fashion trends, and the desire for convenience. Entrepreneurs who understand this demand can capitalize on the market effectively.

2. Quality Assurance and Client Satisfaction

- setting the Bar high: Service standards act as a benchmark for quality. Entrepreneurs must set high standards to ensure client satisfaction. This includes factors like safety protocols, hygiene, and the expertise of technicians.

- client-Centric approach: Entrepreneurs should prioritize the client's experience. From the moment they walk into the clinic to the post-treatment follow-up, every interaction matters. A personalized approach fosters trust and loyalty.

- Case Example: Imagine a client named Sarah who visits a laser hair removal clinic. She expects professionalism, a clean environment, and pain-free treatments. If the entrepreneur meets these expectations consistently, Sarah will become a loyal customer.

3. Safety and Risk Mitigation

- Adhering to Guidelines: Laser hair removal involves using intense light beams, which can pose risks if not handled correctly. Entrepreneurs must strictly follow safety guidelines to prevent adverse effects like burns or hyperpigmentation.

- Training and Certification: Technicians should undergo rigorous training and obtain certifications. Regular updates on safety protocols are essential. Entrepreneurs who invest in continuous education demonstrate commitment to safety.

- Legal Implications: Entrepreneurs who neglect safety standards may face legal consequences. A lawsuit due to negligence can tarnish the clinic's reputation and lead to financial losses.

4. Ethical Considerations and Informed Consent

- Transparency: Entrepreneurs should educate clients about the procedure, potential side effects, and realistic expectations. Informed consent ensures that clients make decisions based on accurate information.

- Managing Expectations: Not every client will achieve the same results. entrepreneurs must manage expectations and avoid overselling. Honesty builds trust and prevents disappointments.

- Diverse Perspectives: Consider a transgender client seeking laser hair removal. Sensitivity and understanding are crucial. Entrepreneurs who create an inclusive environment gain a loyal clientele.

5. continuous Improvement and innovation

- Staying Ahead: The beauty industry evolves rapidly. Entrepreneurs must stay informed about the latest advancements in laser technology, aftercare products, and treatment protocols.

- Investing in Research: Entrepreneurs who invest in research and development contribute to the industry's growth. For instance, exploring painless laser options or eco-friendly practices can set them apart.

- Feedback Loop: Regular feedback from clients helps entrepreneurs identify areas for improvement. Whether it's adjusting appointment scheduling or enhancing post-treatment care, feedback drives progress.

In summary, laser hair removal service standards are not mere guidelines; they shape the reputation, success, and impact of entrepreneurs in this dynamic field. By understanding their importance and implementing them diligently, entrepreneurs can elevate their businesses and provide exceptional experiences to clients. Remember, excellence is not an accident—it's a standard!

Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs - FasterCapital (1)

Understanding the Importance of Laser Hair Removal Service Standards - Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs

2. Ensuring Client Safety in Laser Hair Removal Procedures

When it comes to ensuring client safety in laser hair removal procedures, there are several important considerations to keep in mind. Here are some key points to delve into:

1. Understanding the importance of safety protocols: Laser hair removal involves the use of intense light energy, which can potentially cause harm if not handled properly. Therefore, it is crucial for professionals to follow strict safety protocols to minimize any risks to clients.

2. Training and certification: Laser hair removal technicians should undergo comprehensive training and obtain proper certification to ensure they have the necessary knowledge and skills to perform the procedures safely. This includes understanding the different skin types, laser settings, and potential side effects.

3. Skin assessment and consultation: Prior to any laser hair removal treatment, a thorough skin assessment should be conducted to determine the client's suitability for the procedure. This includes assessing their skin type, medical history, and any potential contraindications. A consultation should also be held to discuss the procedure, expected outcomes, and possible risks.

4. Protective measures: Both the client and the technician should wear appropriate protective eyewear during the procedure to shield their eyes from the laser light. Additionally, the technician should ensure that the client's skin is adequately protected with cooling gels or other measures to minimize discomfort and reduce the risk of adverse reactions.

5. Proper equipment maintenance: Regular maintenance and calibration of laser devices are essential to ensure their effectiveness and safety. Technicians should follow manufacturer guidelines and perform routine checks to ensure that the equipment is functioning optimally.

6. Post-treatment care: After the laser hair removal procedure, clients should be provided with clear instructions on how to care for their skin to promote healing and minimize any potential side effects. This may include avoiding sun exposure, using gentle skincare products, and following a recommended skincare routine.

By implementing these safety measures and prioritizing client well-being, laser hair removal professionals can provide a safe and effective treatment experience. Remember, safety should always be the top priority in any cosmetic procedure.

Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs - FasterCapital (2)

Ensuring Client Safety in Laser Hair Removal Procedures - Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs

3. The Key to Delivering High-Quality Laser Hair Removal Services

Delivering quality

When it comes to delivering high-quality laser hair removal services, training and certification play a crucial role. By ensuring that technicians are properly trained and certified, businesses can provide safe and effective treatments to their clients. Here are some key points to consider:

1. Comprehensive Training Programs: Laser hair removal technicians should undergo comprehensive training programs that cover the theoretical and practical aspects of the procedure. This includes understanding the science behind laser hair removal, skin types, safety protocols, and proper handling of equipment.

2. Hands-on Experience: Practical training is essential to develop the necessary skills for performing laser hair removal. Technicians should have ample opportunities to practice on different skin types and hair colors to gain proficiency in adjusting laser settings and ensuring optimal results.

3. Ongoing Education: The field of laser hair removal is constantly evolving, with new technologies and techniques emerging. It is important for technicians to stay updated through continuous education and training programs. This allows them to provide the latest and most effective treatments to their clients.

4. Safety Measures: Laser hair removal involves the use of high-intensity lasers, which can pose risks if not handled properly. Technicians should be trained in safety measures, such as using appropriate protective eyewear, conducting patch tests, and following strict hygiene protocols to minimize the chances of adverse reactions or infections.

5. Client Consultation and Assessment: A crucial aspect of delivering high-quality laser hair removal services is conducting thorough client consultations. Technicians should assess the client's medical history, skin type, and hair characteristics to determine the most suitable treatment plan. This personalized approach ensures optimal results and minimizes the risk of complications.

To illustrate these concepts, let's consider an example. Imagine a client with fair skin and dark hair seeking laser hair removal. A well-trained and certified technician would assess the client's skin type, explain the procedure, and adjust the laser settings accordingly to target the melanin in the hair follicles while minimizing the risk of skin damage. This attention to detail and expertise ensures a safe and effective treatment experience for the client.

By prioritizing training and certification, businesses can deliver high-quality laser hair removal services that meet industry standards and provide optimal results for their clients.

Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs - FasterCapital (3)

The Key to Delivering High Quality Laser Hair Removal Services - Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs

1. The Role of cutting-Edge equipment:

- Precision and Safety: State-of-the-art laser devices offer precise targeting of hair follicles, minimizing damage to surrounding skin. The wavelength specificity ensures that only melanin-rich hair absorbs the energy, leaving the skin unharmed.

- Speed and Efficiency: Modern equipment allows faster treatment sessions. High repetition rates mean shorter exposure times, reducing discomfort for clients and enabling practitioners to serve more clients in a day.

- Versatility: Multi-wavelength systems cater to various skin types and hair colors. For instance, a diode laser might be ideal for fair skin with dark hair, while an Nd:YAG laser suits darker skin tones.

- Cooling Mechanisms: Integrated cooling systems (such as contact cooling or cryogen sprays) enhance patient comfort during treatment.

2. Types of Laser Devices:

- Diode Lasers: These are popular for their efficiency and versatility. They emit longer wavelengths, making them suitable for all skin types. Diode lasers are excellent for large treatment areas like legs and back.

- Alexandrite Lasers: Emitting shorter wavelengths, Alexandrite lasers work well for fair skin and dark hair. They're fast and effective but require caution on tanned or darker skin.

- Nd:YAG Lasers: These have longer wavelengths, making them safe for darker skin tones. Nd:YAG lasers are also used for vascular lesions and skin rejuvenation.

- Ruby Lasers: Rarely used due to limitations, Ruby lasers are effective for light skin and dark hair. However, they can cause more discomfort.

3. Advanced Features and Innovations:

- Fractional Lasers: Beyond hair removal, fractional lasers address skin texture, scars, and wrinkles. They create microthermal zones, stimulating collagen production.

- Pulse Duration Control: Adjustable pulse durations allow customization based on hair thickness and location. Short pulses target finer hairs, while longer pulses treat coarser ones.

- Smart Cooling: Dynamic cooling systems adjust cooling based on skin temperature, ensuring safety without compromising efficacy.

- Integrated Software: user-friendly interfaces and pre-set treatment parameters streamline procedures.

4. real-Life examples:

- Scenario 1: A high-end clinic invests in a Picosecond Alexandrite Laser. Its ultra-short pulses effectively remove stubborn hair while minimizing side effects. Clients appreciate the quick sessions and minimal discomfort.

- Scenario 2: A mobile laser hair removal service uses a portable Diode Laser. The flexibility allows them to serve clients at home or office, emphasizing convenience.

- Scenario 3: A medispa adopts a Fractional Laser for hair removal and skin rejuvenation. Clients receive dual benefits, and the spa gains a competitive edge.

Entrepreneurs aiming to set high standards in laser hair removal services must prioritize cutting-edge equipment. By doing so, they enhance client satisfaction, ensure safety, and stay ahead in this dynamic industry. Remember, the right tools not only remove hair but also elevate the overall experience for both clients and practitioners.

Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs - FasterCapital (4)

Investing in State of the Art Tools for Effective Results - Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs

5. Maintaining Clean and Sterile Environments for Client Comfort

Maintaining a clean

Maintaining clean and sterile environments for client comfort is of utmost importance in the context of laser hair removal service standards. Hygiene and sanitation play a crucial role in ensuring a safe and satisfactory experience for clients. Here are some key points to consider:

1. Proper Sanitization Procedures: laser hair removal clinics should adhere to strict sanitization protocols to prevent the spread of infections. This includes regularly disinfecting treatment rooms, equipment, and surfaces using approved cleaning agents.

2. personal Protective equipment (PPE): Staff members should wear appropriate PPE, such as gloves and masks, to minimize the risk of contamination. This not only protects the clients but also ensures the safety of the practitioners.

3. Sterile Treatment Tools: It is essential to use sterile and disposable tools during laser hair removal procedures. This helps prevent cross-contamination and ensures the highest level of hygiene.

4. Clean Waiting Areas: The waiting areas should be clean and well-maintained to create a positive impression on clients. Regular cleaning, dusting, and disinfection should be carried out to provide a comfortable and hygienic environment.

5. Education and Training: Staff members should receive proper training on hygiene and sanitation practices. This includes understanding the importance of hand hygiene, proper disposal of waste, and maintaining a clean working environment.

By implementing these measures, laser hair removal clinics can prioritize client comfort and safety while upholding the highest standards of hygiene and sanitation.

Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs - FasterCapital (5)

Maintaining Clean and Sterile Environments for Client Comfort - Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs

6. Personalizing Laser Hair Removal Treatment Plans

When it comes to "Consultation and Assessment: Personalizing Laser Hair Removal Treatment Plans" within the context of the article "Laser Hair Removal Service Standards, Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs," there are several important aspects to consider.

1. Understanding the Client's Needs: During the consultation process, it is crucial to have a thorough understanding of the client's specific requirements and expectations. This involves assessing their hair type, skin tone, medical history, and any previous hair removal methods they have tried.

2. Customizing Treatment Plans: Based on the client's individual characteristics and goals, a personalized laser hair removal treatment plan can be developed. This may involve determining the appropriate laser technology, treatment areas, and the number of sessions required for optimal results.

3. Risk Assessment and Safety Precautions: Prior to initiating the treatment, a comprehensive risk assessment should be conducted to identify any potential contraindications or risks. This includes assessing the client's skin sensitivity, allergies, and any underlying medical conditions that may affect the treatment process.

4. Educating the Client: It is essential to educate the client about the laser hair removal procedure, including the expected outcomes, potential side effects, and post-treatment care. This helps manage their expectations and ensures they are well-informed before making a decision.

5. Monitoring and Adjusting the Treatment Plan: Throughout the course of the treatment, regular assessments should be conducted to monitor the client's progress and make any necessary adjustments to the treatment plan. This may involve modifying the laser settings, extending or reducing the number of sessions, or addressing any concerns or complications that arise.

By personalizing laser hair removal treatment plans through thorough consultation and assessment, practitioners can provide tailored solutions that meet the unique needs of each client. This approach ensures a higher level of client satisfaction and enhances the overall quality of laser hair removal services.

Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs - FasterCapital (6)

Personalizing Laser Hair Removal Treatment Plans - Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs

7. Educating Clients on Proper Aftercare for Optimal Results

Post-treatment care is a crucial aspect of laser hair removal to ensure optimal results for clients. It involves educating clients on the necessary steps to follow after their treatment session. Here are some key points to consider:

1. Moisturizing: Clients should be advised to moisturize the treated area regularly to keep the skin hydrated and prevent dryness or irritation. Using a gentle, fragrance-free moisturizer can help soothe the skin.

2. Sun Protection: It is essential to emphasize the importance of sun protection after laser hair removal. Clients should be encouraged to apply sunscreen with a high SPF to shield the treated area from harmful UV rays. This helps prevent pigmentation issues and promotes faster healing.

3. Avoiding Heat: Clients should be advised to avoid hot showers, saunas, or activities that may cause excessive sweating for a few days after the treatment. Heat can irritate the skin and potentially interfere with the healing process.

4. Gentle Cleansing: Clients should be instructed to clean the treated area gently using a mild cleanser. Harsh or abrasive products should be avoided to prevent irritation or damage to the skin.

5. Avoiding Hair Removal Methods: It is crucial to inform clients that they should avoid plucking, waxing, or using depilatory creams on the treated area between sessions. These methods can disrupt the hair growth cycle and interfere with the effectiveness of laser hair removal.

6. Patience and Maintenance: Clients should understand that laser hair removal requires multiple sessions for optimal results. It is important to set realistic expectations and encourage them to follow the recommended treatment schedule. Additionally, periodic maintenance sessions may be necessary to maintain the desired outcome.

Remember, each client's experience may vary, and it is essential to provide personalized advice based on their specific needs and skin type. By following these post-treatment care guidelines, clients can maximize the benefits of laser hair removal and achieve the best possible results.

Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs - FasterCapital (7)

Educating Clients on Proper Aftercare for Optimal Results - Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs

8. Building Trust and Loyalty through Exceptional Service Experiences

Building Trust and Loyalty

Loyalty Through an Exceptional

Exceptional service

One of the most important factors that determines the success of a laser hair removal business is the level of satisfaction that the clients experience. Satisfaction is not only about the quality of the service, but also about the relationship that the clients have with the service provider. A satisfied client is more likely to return, refer others, and leave positive reviews. Therefore, it is essential for entrepreneurs who offer laser hair removal services to build trust and loyalty with their clients through exceptional service experiences. Here are some ways to achieve this goal:

- 1. Understand the client's needs and expectations. Before performing any laser hair removal procedure, the service provider should conduct a thorough consultation with the client to assess their skin type, hair type, medical history, and desired outcome. The service provider should explain the benefits, risks, and limitations of the procedure, and answer any questions or concerns that the client may have. The service provider should also set realistic expectations and inform the client about the number of sessions, the duration, the cost, and the aftercare instructions. This way, the client will feel more comfortable and confident about the service, and will appreciate the honesty and professionalism of the service provider.

- 2. Provide a safe and comfortable environment. The service provider should ensure that the laser hair removal facility is clean, hygienic, and well-equipped. The service provider should use high-quality and sterilized equipment, and follow the best practices and safety standards for laser hair removal. The service provider should also create a relaxing and welcoming atmosphere for the client, by playing soothing music, offering refreshments, and providing privacy and comfort. The service provider should also be attentive and courteous to the client, and address them by their name and preferred pronouns. The service provider should also respect the client's boundaries and preferences, and ask for their consent before touching or exposing any part of their body. The service provider should also be mindful of the client's pain tolerance and adjust the laser intensity accordingly. The service provider should also monitor the client's reactions and feedback, and provide reassurance and support throughout the procedure.

- 3. Deliver consistent and satisfactory results. The service provider should perform the laser hair removal procedure with skill and care, and follow the client's specifications and expectations. The service provider should also check the quality of the results, and make any necessary adjustments or corrections. The service provider should also provide the client with a clear and detailed report of the procedure, and show them the before and after photos. The service provider should also ask the client for their feedback and satisfaction, and thank them for choosing their service. The service provider should also follow up with the client after the procedure, and remind them of the aftercare instructions and the next appointment. The service provider should also offer the client a loyalty program, a referral program, or a discount coupon to encourage them to come back and spread the word. The service provider should also solicit the client's reviews and testimonials, and respond to them promptly and politely.

By following these steps, the service provider can create exceptional service experiences that will foster trust and loyalty with their clients, and enhance their reputation and profitability in the laser hair removal industry.

A recession is very bad for publicly traded companies, but it's the best time for startups. When you have massive layoffs, there's more competition for available jobs, which means that an entrepreneur can hire freelancers at a lower cost.

Laser Hair Removal Service Standards Setting the Bar: Laser Hair Removal Service Standards for Entrepreneurs - FasterCapital (2024)

FAQs

What is a high setting for laser hair removal? ›

Adequate energy/fluence for laser hair removal

On the PrettyLasrs device to which you are referring, a fluence of 12J/cm2 is certainly high enough to yield permanent hair removal.

How do you set parameters for laser hair removal? ›

Five parameters should be considered each time a laser or light-based device is used: wavelength, power, spot size, pulse width, and cooling. If a laser device allowed control of each of these parameters independent of the other, you would be able to adjust the treatment more precisely to match your patient.

What structure are technicians targeting when doing laser hair removal? ›

Laser hair removal uses a laser light source to target pigmented hair, destroying the follicle with heat while electrolysis destroys the hair follicle through the use of an electric current directed through a needle or probe, and can be used on pigmented or unpigmented hair.

How big is the laser hair removal industry? ›

The global laser hair removal market stood at US$ 265 million in 2022. Sales of laser hair removal products in the United States reached US$ 94.3 million in 2022. Worldwide demand for laser hair removal techniques is estimated to reach a market value of US$ 278.3 million in 2023.

What are the 3 types of lasers for hair removal? ›

There are various kinds, including diode, alexandrite, and Nd:YAG. “The diode laser is the Mercedes-Benz of all lasers,” says Fusco.

How many settings required for laser hair removal? ›

Generally, clients need about two to six laser treatments in order to completely get rid of hair. You can expect to see about a 10% to 25% reduction in hair after your first treatment. As you continue your treatments, more and more hair will fall out, and you'll notice that it continues to grow back more slowly.

What is laser frequency setting? ›

Frequency controls the rate at which the laser pulses or fires. The frequency setting determines how many laser pulses are fired per second and affects the level of detail and precision of the engraving. The laser pulses created by the fiber laser engraver are extremely fast, typically in the nanosecond range.

What are laser parameters? ›

Laser parameters – The amount of heat generated at the interface is an equally critical process parameter which depends on the amount of absorber present in combination with the laser processing parameters such as laser power, beam size, weld speed and the amount of clamping pressure applied during or just after the ...

What are the laser machine parameters? ›

The laser parameters include laser cutting quality, beam polarization, wavelength, power and intensity, cutting speed, processing gas, focal point, and material specifications.

What makes you a bad candidate for laser hair removal? ›

Also, the laser focuses in on the darker pigments in your hair. This means if you have fair skin and fair hair, or dark skin and dark hair, the laser may struggle to differentiate between skin and hair, and you could suffer from damage to the surrounding area or experience poor results.

Who is the target clientele for laser hair removal? ›

Identify your target audience

The first step in creating your laser hair removal marketing plan is to identify your target audience. Determine who is most likely to be interested in your services, such as women aged 18-35 or athletes looking for hair removal solutions.

Why is laser hair removal so expensive in the US? ›

These factors include the cost of maintenance and repair for the machines, the cost of training and certification for technicians who operate them, and the overhead costs associated with running a medical spa or clinic.

How profitable is laser hair removal? ›

Let's see how much more money could be in your pocket. If your laser hair removal clinic generates $800,000 per year in revenue with a net margin of 10%, you earn $80,000 for yourself as the owner. You may be perfectly satisfied with $80,000 per year. But you could easily earn more without even increasing your revenue.

Who is the largest laser hair removal? ›

As the largest laser hair removal company in the United States, Milan Laser provides lifelong results in a fun, inclusive, and relaxing setting.

Which wavelength is best for laser hair removal? ›

The most appropriate lasers are those with wavelengths between 700 and 1400 nm, because this range offers the greatest absorption of melanin and the least interference with other pigments, such as haemoglobin. The lasers most frequently used are: Ruby laser (694 nm). Alexandrite laser (755 nm).

What strength laser for laser hair removal? ›

Power: For permanent results you need high power to heat the base of the follicle to 70 degrees as which point the hair is destroyed. A minimum of 1800 watts if required to do so but the higher the better.

What is the wavelength of high level laser therapy? ›

Wavelength is important as the ideal effects on human tissue are of light in the “therapeutic window” (approx. 650 – 1100 nm). 1064nm wavelength of the High Intensity Laser ensures a good ratio between penetration and absorption in the tissue.

What is Hz in laser hair removal? ›

Frequency – Number of oscillations per second i.e. number of pulses fired by the laser (Hz) Energy – Measured as “FLUENCE” which is a count of joules per centimeter squared (j/cm2. By controlling the Fluence, we control the amount of energy being delivered to the tissues.

Top Articles
Latest Posts
Article information

Author: Zonia Mosciski DO

Last Updated:

Views: 6230

Rating: 4 / 5 (71 voted)

Reviews: 94% of readers found this page helpful

Author information

Name: Zonia Mosciski DO

Birthday: 1996-05-16

Address: Suite 228 919 Deana Ford, Lake Meridithberg, NE 60017-4257

Phone: +2613987384138

Job: Chief Retail Officer

Hobby: Tai chi, Dowsing, Poi, Letterboxing, Watching movies, Video gaming, Singing

Introduction: My name is Zonia Mosciski DO, I am a enchanting, joyous, lovely, successful, hilarious, tender, outstanding person who loves writing and wants to share my knowledge and understanding with you.